Shipping policy
Shipping Policy – Alpha Muscle Fitness
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details (where available).
During busy periods, promotions or new product launches, processing times may be slightly longer.
Shipping Locations
We currently ship to:
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United Kingdom
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International destinations (selected countries)
If your country is not available at checkout, please contact us before placing your order.
UK Shipping
Estimated delivery times after dispatch:
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Standard Delivery: 2–4 business days
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Express Delivery (if offered at checkout): 1–2 business days
Delivery times are estimates and may vary depending on your location and the courier.
International Shipping
Estimated delivery times after dispatch:
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International Standard: 5–15 business days (depending on destination)
Please note that international delivery times may vary due to customs processing and local courier services.
Shipping Costs
UK SHIPPING is at a fixed cost.
(INTERNATIONAL)Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any free-shipping offers will be clearly shown on our website at the time of purchase.
Customs, Duties & Taxes (International Orders)
For orders shipped outside the UK, you may be required to pay import duties, customs fees or local taxes.
These charges are:
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Set by your local customs authority
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The responsibility of the customer
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Not included in your order total
We are unable to refund orders that are delayed, refused or returned due to unpaid customs charges.
Tracking Your Order
Where available, tracking information will be sent to you by email once your order has been dispatched.
Please allow up to 24 hours for tracking to update after you receive your dispatch confirmation.
Incorrect or Incomplete Address
Please ensure your delivery address is entered correctly at checkout.
We are not responsible for orders that are delayed, lost or returned due to:
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Incorrect address details
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Missing information
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Failed delivery attempts
If an order is returned to us due to an incorrect address, you may be required to pay for re-delivery.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier on your behalf.
We kindly ask that you allow:
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Up to 7 business days for UK deliveries beyond the estimated timeframe
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Up to 15 business days for international deliveries
before reporting a parcel as lost.
Damaged Packages on Arrival
If your parcel arrives damaged, please contact us as soon as possible and provide clear photos of:
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The outer packaging
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The damaged item(s)
This allows us to raise a claim with the courier and resolve the issue quickly.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team: